Power on the first turn. Here is how we get your part to you.
Where we ship
We ship within the United States. At this time we do not ship internationally. Orders are
filled from our fulfillment partners' warehouses inside the United States and shipped
straight to you, so your part reaches you fast.
Ships from USA
Every order ships from within the United States. Ships from USA tells you where your order
ships from. It is not a statement about where a part was manufactured.
Shipping cost
Standard shipping is free on orders of $50 or more, before tax. On orders under $50,
standard shipping is $9.99. Faster delivery, where offered for your parts, is shown at
checkout with its price before you pay. We ship within the United States only.
Handling and delivery time
Most orders leave within 2 business days. Parts on our shelf in Oklahoma City usually
ship the same business day when ordered before 2 PM Central. A few parts ship from a
partner warehouse and can take up to 6 business days to leave. We ship Monday through
Friday, not counting national holidays; we do not ship on weekends. Once your order ships,
typical delivery is 2 to 6 business days depending on your location and the carrier.
These delivery windows are estimates, not guarantees. Carrier delays, weather, and peak periods can add time. We do our best to get every order moving fast.
Truck freight
Large or heavy orders can ship by truck freight. Inspect the shipment before you sign and
write any damage or missing pieces on the delivery receipt: a clean signature makes a
damage claim much harder. Tell us if the address is not a business or you need a
liftgate, because that can change the freight cost.
If we cannot ship on time
If something outside our control keeps us from shipping your order within the handling
time above, we will email you before that time is up. You can tell us to keep the order moving on the new timeline, or you
can cancel for a full refund. If an item turns out to be unavailable and we cannot fill
your order at all, we will cancel it and refund you in full. Refunds go back to your
original payment method and are issued promptly, generally within seven business days for
card payments. You never have to ask us for a refund you are owed.
Tracking
You get tracking on every order. We email your tracking number as soon as the label is
created. If you have not seen a tracking email within the handling time above,
check your spam folder and then reach out to us.
Correct address
Please double check your shipping address at checkout. We are not able to reroute a
package once it has shipped, and we are not responsible for orders sent to an address that
was entered incorrectly. If a package comes back to us as undeliverable because of an
address error, we will contact you to arrange reshipment. A second shipment caused by a wrong or incomplete address may require you
to cover the added shipping cost.
Lost or damaged in transit
If your package arrives damaged or a part is missing, contact us within 10 days of
delivery with your order number and photos of the item and the packaging, and keep the
box. If your package is lost, contact us within 30 days of the last tracking update. We will make it right.
Returns and warranty
This page covers shipping only. For returns, refunds, the limited warranty on starters and
alternators, see our Return and Refund Policy.
Please review it before you buy.
Questions
Email support@powerhouse-supply.com. Send your order number and we will help.
